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FAQs

Ordering

Can you "rush" my order?

If you need your item(s) before the normal processing and shipping time, please contact us via email at info@scrapheart.com. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both!

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Texas.

Can you send my purchase directly to a gift recipient?

Yes, just enter your address in the billing section and the gift recipient's address in the shipping section. 

 

Privacy and Security Policy

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

How do you use my contact information?

We request your email address so that we can email you an order confirmation and tracking. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

 

Contact Us

If you have any questions and would like to speak with a customer relations advisor, you can contact us by:

E-mail:

Email us at info@scrapheart.com to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.

Mail:

Scrapheart
101 Ponca Bend
San Antonio, TX 78231